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SaaS in China


Besides my technical role in developing SaaS architecture guidance, I've had the privilege to be deeply involved in molding the SaaS industry in China. Over the course of the last year, I've travelled to different cities in China, working with my...
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Microsoft to Partners: We Still Don't Get SaaS


The on-premise titans trying to transition to on-demand face considerable challenges, well-documented in this blog and elsewhere. One of the most significant mistakes companies make trying to transition is pursuing a "hybrid" strategy. We've...
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Is Your Organization Experienced?


A few days ago, while reading Bruce Temkin’s excellent Customer Experience Matters blog, I came across a post announcing a new Forrester report called “The Customer Experience Journey.” In the post, Bruce included the following diagram illustrating...
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Product Management by Committee?


I came across an interesting blog post entitled “Product management by committee. How sustainable is it?“. The topic is a very good one as many early stage technology companies are founded and launched without a dedicated Product Management...
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CRMFYI Welcomes Model Metrics as a Sponsor


I want to extend a warm welcome to Model Metrics as a sponsor of CRMFYI. Model Metrics is a Salesforce.com Premier Consulting Partner, which means to you is that Salesforce is not one of the things they do, it’s all they do. They have a great team...
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Benioff to join TechCrunch 50 Expert Panel


Marc Benioff is no stranger to Web 2.0, but it’s interesting that he’s not only going to watch TechCrunch 50 next month, he’s joining the panel of experts who will sort through the best of the best Web 2.0 companies and...
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